297 findings available

Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

Investigation Report
Upheld

Report recommends review of how the Northern Ireland Housing Executive handles complaints

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

Investigation Report
Upheld

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