Investigation reports

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.