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5 findings available

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Invest NI communicated appropriately with complainant during grant application

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Investigation Report

Investigation into the handling of a planning application by Newry, Mourne and Down District Council

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman's report was also critical of excessive delays when responding to the applicant's concerns.

Investigation Report

Investigation finds planning application was not properly considered

The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.

Investigation Report

Investigation of a complaint against Newry, Mourne and Down District Council

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

Investigation Report

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