0800 34 34 24

4 findings available

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

Case Summary

Filter our findings

Filter by Type of Report

Filter by Year

Filter by Organisation

Mailing list subscription

The organisation you are linked to
What sector or industry best describes your organisation's area of interest
Manage your subscriptions