NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office. In 2021, we commissioned Opinion Research Services (ORS) to carry out a … Continue reading NIPSO Customer Satisfaction Survey
Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.