Central Government

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Available formats and related files

Category
Central Government
Organisation
The Driver & Vehicle Agency
Case Reference
18622
Issue Date
Format
  • PDF

Mailing list subscription

The organisation you are linked to
What sector or industry best describes your organisation's area of interest
Manage your subscriptions