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Before you make a complaint to us you should normally have:

  • Complained directly to the organisation  
  • Gone through its complaints process
  • Received a final response to your complaint
  • Investigation reports

    Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

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  • Own Initiative Investigations

    Our ‘Own Initiative’ function allows us to investigate even if we haven't received complaints from members of the public.

    Own Initiative investigations

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