All Investigation Reports

The care and treatment of a patient in the Royal Victoria Hospital.

September 10, 2020

An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.

Investigation upholds complaint about patient’s end of life care

September 9, 2020

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.

Care home properly addressed complainant’s concerns about the care of his mother

September 9, 2020

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.

Investigation into the fall of a patient whilst in Belfast City Hospital

July 21, 2020

The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.

Patient should have received additional support but overall care was ‘appropriate’

July 21, 2020

The Ombudsman has found that the care provided to a patient in respect of pain management, referral to palliative care and review of pain at appointments was reasonable.  However, the investigation identified a failing relating to the lack of a clinical nurse specialist to assist the patient during the final stages of her cancer.

Investigation of a complaint against the Western Health and Social Care Trust

July 21, 2020

An investigation into complaints about the end of life care received by a man in the South West Acute Hospital has found that he was treated appropriately by medical staff.

The care and treatment of a patient by the South Eastern Health & Social Care Trust

July 21, 2020

An investigation into complaint from a man who believed he would not have developed cirrohsis of the liver if he had received proper medical attention has found that his care was ‘appropriate and reasonable and in accordance with good medical practice.’

Investigation finds that remaining in hospital ‘was in patient’s best interests’

July 21, 2020

The Ombudsman found that a patient’s care and treatment was ‘appropriate’ after a complaint was made about the management of her fluid intake, her bedsores, and mobility issues whilst in hospital  It was also found it was not a failure by the Belfast Health & Social Care Trust to prevent the patient’s discharge from hospital.

Complaint about the care and treatment of a patient in the Lagan Valley Hospital

July 21, 2020

The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.  

Patient’s eyesight affected by delays in treatment

July 20, 2020

An investigation has found that a failure by the Belfast Health and Social Care Trust to properly manage a patient’s Macular Service appointments led to her eyesight deteriorating to below the legal driving limit.