Central Government

Investigation into a complaint about the Regulation and Quality Improvement Authority

October 2, 2020

The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.

Invest NI communicated appropriately with complainant during grant application.

September 10, 2020

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Complaint against the Driver and Vehicle Agency

July 16, 2020

 The Driver & Vehicle Agency failed to manage a complainant’s medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Complainant treated ‘unfairly’ over publication of Charity Commission report

July 16, 2020

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication.  However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.

Report Summary

Agency’s record keeping criticised

March 6, 2020

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

Report Summary

Failings found in ‘appointee’ process

October 3, 2019

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

Report Summary

Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.

Report Summary

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

September 17, 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.  

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

August 16, 2018

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.  

Investigation finds that Department did not respond adequately to complaint

July 26, 2018

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.