Central Government

Failings found in ‘appointee’ process

October 3, 2019

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

Report Summary

Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.

Report Summary

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

September 17, 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.  

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

August 16, 2018

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.  

Investigation finds that Department did not respond adequately to complaint

July 26, 2018

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.  

Northern Ireland Environment Agency ‘followed appropriate procedures’ when processing development application

May 21, 2018

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Former Department of Environment failed to monitor planning agreement with Belfast City Airport.

February 2, 2018

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport. An investigation by Public Services Ombudsman Marie Anderson found that although a Planning Agreement between the former Department … Continue reading Former Department of Environment failed to monitor planning agreement with Belfast City Airport.