How to make a complaint

The Ombudsman’s office looks into complaints in an open, fair and transparent way. We deal with all those involved in the complaints process politely, promptly and in strict confidence.

Complaints should be in writing and signed (unless sent by e-mail). You should include the following:

  • Your name and preferred contact details;
  • Details of your complaint and
  • Any information that you feel would assist the Ombudsman in investigating your complaint.

Contact details can be found on our contact page.

You can download a complaint form to print off, complete and submit to the Ombudsman. Click here to download a complaint form.

You can have a complaint form posted to you by telephoning 02890233821 or 02890897794.