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Ombudsman calls for end to uncertainty and confusion over responsibility for care home fees
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes. The Ombudsman’s call was made following the publication of three reports into complaints from families who said that their Health and Social Care Trust had failed to carry out assessments … Continue reading Ombudsman calls for end to uncertainty and confusion over responsibility for care home fees
COVID-19 update
We are continuing to receive new complaints and progress existing investigations. However, as a result of the latest Government restrictions all our staff are now working from home. We are continuing to progress our work in line with our normal procedures, however the current situation may lead to delays in some cases. If the progress of your complaint is likely to be delayed we will keep you updated. To assist … Continue reading COVID-19 update