Complainant feedback

Below are some of the comments we received from complainants following our assessment of, or investigation into their complaint.

“I write to acknowledge receipt of your email and attached letter received this afternoon.  Whilst my wife and I are disappointed, we do accept that you have made your decisions on each issue of complaint, based upon all relevant information contained in current legislation, etc, as well as supporting documentation provided by ourselves and the Council.

“In closing we thank you for the time you have taken to assess our complaint and for the professional manner in which you kept us informed both verbally and in writing.”


“I am very happy, relieved and grateful for your findings in the report. I again thank you for your time and patience and look forward to the final report.”


“I just wanted to say thank you so much to your office for taking the time to consider my concerns during this process.

“Thank you for the time and effort that went into this and for keeping me updated throughout. It was a long process to get my survey but I am now recovering well and looking forward to feeling more like myself again.”


“A quick note to thank the Ombudsman’s Office for a thorough and professional investigation of my complaint. I am pleased with the outcome, and keen to see the office publish details on its finding on its website.

“I want to thank you [Investigating Officer] in particular for the caring and professional manner in which you dealt with me, and kept me updated on the progress (or lack of progress if the school had its way!) in the case.”