Latest News

Complainant experienced injustice as a result of Council’s actions

April 12, 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Ombudsman critical of nursing home over delay in call for ambulance

March 16, 2018

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.  The report can be viewed here.

Patient was given appropriate care and treatment prior to her death

March 5, 2018

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014. A report on our investigation into the complaint made against the Trust can be viewed here: Investigation of a complaint against the SHSCT – 17349

Former Department of Environment failed to monitor planning agreement with Belfast City Airport.

February 15, 2018

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport. An investigation by Public Services Ombudsman Marie Anderson found that although a Planning Agreement between the former Department (now the Department for Infrastructure) and the Airport stated it could only operate late flights … Continue reading Former Department of Environment failed to monitor planning agreement with Belfast City Airport.