Reporting on our work

Documents are published in Adobe Acrobat PDF format, unless otherwise indicated. Click here to download and install a free version of Adobe Acrobat Reader, which you need to open and read PDF files.

Annual Reports

Ombudsman's Report 2019-20

Ombudsman's Report 2018-19

Ombudsman's Report 2017-18

Ombudsman's Report 2016-17

Previous Assembly Ombudsman and Commissioner for Complaints Annual Reports

AOCC Ombudsman’s report 2015-16

AOCC Ombudsman’s report 2014-15

AOCC Ombudsman’s report 2013-14


Information about our surveys