Local Government

Council apologises to complainant over handling of planning application

March 29, 2021

We reminded Mid and East Antrim Borough Council of its record keeping responsibilities following our investigation of a complaint brought by an MLA.  We also asked it to consider developing a formal policy around the role of public representatives in the planning process.

Investigation into Council’s enforcement action

January 25, 2021

We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.

Investigation into the handling of a planning application by Newry, Mourne and Down District Council

July 20, 2020

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman’s report was also critical of excessive delays when responding to the applicant’s concerns.

Recommendations made to Council after failures found in handling of planning case

January 8, 2020

The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.

Report Summary

Investigation finds planning application was not properly considered

October 3, 2019

The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.

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Ombudsman critical of Council’s record-keeping during planning case

October 3, 2019

The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.

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Council dealt appropriately with planning application – Ombudsman

February 26, 2019

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

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Investigation of a complaint against Newry, Mourne and Down District Council

January 30, 2019

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

Report Summary

Application for wind turbine ‘not processed in appropriate manner’ by Council

April 30, 2018

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

Complainant experienced injustice as a result of Council’s actions

April 10, 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.