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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments people have sent us following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints Standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
FAQs

Information and Guidance

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.

Office

This section is relevant to organisations included in Schedule 3 of the Public Services Ombudsman Act (Northern Ireland) 2016 (the 2016 Act).

Ombudsman Principles

Principles of Good Administration

Principles of Good Administration (250.89 KB, pdf)

Principles of Good Complaint Handling

Principles of Good Complaint Handling (264.59 KB, pdf)

Guidance

Records Matter (1.44 MB, pdf)

Guidance on issuing an apology (94.15 KB, pdf)

Human Rights Manual

Human Rights Manual (760.46 KB, pdf)

Leaflets

Information leaflet

Information Leaflet (101.97 KB, pdf)

Signposting to NIPSO (176.56 KB, pdf)

Complaints Standards

Information about our work to create complaints handling standards throughout the public sector can be found here.

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