Complain about us

The Northern Ireland Public Services Ombudsman (NIPSO) is committed to providing a high standard of service to all users. We value complaints about our service and use information from them to identify learning and implement service improvements.

A standards of service complaint is an expression of dissatisfaction from our service users about the standard of service we provide.

Please use this form if you wish to complain about the standard of service you received from NIPSO.

About You

Title

Surname

Forenames

Address

Address 2

City/Town

Post Code

Confirm your email

Home Telephone

Mobile Telephone

Case Reference Number

About your complaint

1. Which aspect of the service provided by the Ombudsman’s Office does your complaint relate to?

Maladministration Investigations

Local Government Investigations

Corporate Services/Finance

Improvement, Engagement and Impact

Communications

Legal

Complaints Standards

Unsure

Other…

2. When did the issue that you wish to complain about occur?

If this was more than 6 months ago, please explain why you waited until now to complain.

Please outline the issue(s) of complaint

Please outline how you believe our level of service fell below your expectations, providing as much information as possible.

Please outline how we can remedy your complaint

If you do not wish to suggest a remedy at this stage, please leave this box blank.

Complain about us

About You

About your complaint

Mailing list subscription