0800 34 34 24

About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments people have sent us following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints Standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
FAQs

Corporate Information

This section contains our Strategic Plan, some of our policies and procedures, and the minutes of our senior management meetings.

Corporate Publications

On this page

Strategic Plan
Principles
Policies
Surveys
Other publications
Senior Management Team Minutes
Audit and Risk Committee Minutes

Strategic Plan

NIPSO Strategic Plan 2022-2025 (224.83 KB, pdf)

Principles

Principle of Good Administration

Principles of Good Administration (155.76 KB, pdf)

Principles of Good Complaint Handling

Principles of Good Complaint Handling (160.12 KB, pdf)

Policies

Handling Conflicts of Interest Policy (426.83 KB, pdf)

Recruitment Selection Policy and Procedure (631.84 KB, pdf)

Raising Concerns Policy (439.96 KB, pdf)

Equal Opportunities Policy (691.91 KB, pdf)

Reasonable Adjustments Policy (199.1 KB, pdf)

Surveys

Public Awareness Survey 2021 (1.33 MB, pdf)

Customer Satisfaction Survey 2021 (518.48 KB, pdf)

Other publications

Records Matter (1.44 MB, pdf)

Human Rights Manual (760.46 KB, pdf)

Senior Management Team Minutes

Quarterly SMT - January 2024 (151.99 KB, pdf)

Quarterly SMT - October 2023 (175.46 KB, pdf)

Quarterly SMT - August 2023 (169.2 KB, pdf)

Quarterly SMT - April 2023 (139.66 KB, pdf)

Audit and Risk Committee Minutes

Audit and Risk Committee - Terms of Reference (234.18 KB, pdf)

Audit and Risk Committee Minutes - August 2023 (211.98 KB, pdf)

Audit and Risk Committee Minutes - April 2023 (212.3 KB, pdf)

Audit and Risk Committee Minutes - January 2023 (208.96 KB, pdf)

We are here to help.

Before you make a complaint to us you should normally have:

Complained directly to the organisation
Gone through its complaints process
Received a final response to your complaint

Check if you can complain

Mailing list subscription