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Before you make a complaint to us you should normally have:

  • Complained directly to the organisation  
  • Gone through its complaints process
  • Received a final response to your complaint
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  • Who we are, what we do

    This section gives information about our organisation and who we investigate.

    What we do

  • Annual Reports

    Read our Annual Reports to see how we spend our money and for information about the type of complaints we receive.

    Annual Reports

  • Corporate Information

    This section includes our Three Year Strategic Plan, our policies and principles, and minutes from our senior management meetings.

    Corporate Publications

  • Feedback

    Things people have said following our investigation of their complaints

    Help with your complaint

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