About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments people have sent us following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints Standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
FAQs

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation

A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely. She also questioned why the Trust did not commission a review into the incident.

Health & Social Care

Upheld

18 April 2024

3 findings available

Failings found in 'appointee' process

03 October 2019

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

Investigation Report

Investigation reports

Featured finding

Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation

Failings found in 'appointee' process

Filter our findings

Filter by Type of Report

Filter by Year

Filter by Organisation

Mailing list subscription

Investigation reports

Featured finding

Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation

Failings found in 'appointee' process

Ombudsman upholds complaint about Trust's delay in carrying out carer's assessment

Investigation of a complaint against the Western Health and Social Care Trust

Filter our findings

Filter by Type of Report

Filter by Year

Filter by Organisation

Mailing list subscription