Investigation reports

A complainant raised concerns about the Trust removing her diagnosis of PTSD.  We found that the Trust’s actions were appropriate.

We criticised the way in which the Northern Trust carried out a health check to a patient three weeks before her death.  We found the outcome for the patient may have been different if the treatment and subsequent record keeping had met relevant standards.

The Belfast Health and Social Care Trust has apologised to the family of a man for a number of failures while he was in hospital for lung cancer. However, we welcomed the learning and commitment to service improvement identified by the Trust following our investigation into the complaint.

We partly upheld a complaint from a woman who was unhappy about her hospital treatment during the later stages of her pregnancy.

We investigated a woman’s complaint that her father did not receive appropriate care in the Emergency Department of the Mater Hospital, Belfast.  We found there were failures in his treatment, but that they did not ultimately lead to a deterioration in his health.

A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital.  We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.