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11 findings available

Complaint about the Northern Ireland Housing Executive

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

Investigation Report
Upheld

Northern Ireland Housing Executive took two years to deal with resident’s complaint

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

Investigation Report
Upheld

Housing Executive compensates contractor for losses

Case Summary

Investigation into a complaint about the Northern Ireland Housing Executive

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Investigation Report

Rent arrears waived for Housing Executive tenant

Case Summary

Settlement resolves complaint against Northern Ireland Housing Executive

Case Summary

Agency’s record keeping criticised

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

Investigation Report

Ombudsman asks Housing Executive to look again at grant application

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Investigation Report

Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviour

Investigation finds NIHE acted appropriately in dealing with request to evict tenant.

Investigation Report

Northern Ireland Environment Agency ‘followed appropriate procedures’ when processing development application

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.

Investigation Report

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