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13 findings available

Complaint about the Northern Ireland Housing Executive

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

Investigation Report
Upheld

Council failed to properly consider report into conduct of Chief Executive

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

Investigation Report
Upheld

Northern Ireland Housing Executive took two years to deal with resident’s complaint

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

Investigation Report
Upheld

Council’s procurement errors led to trader overpaying for rental site

We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it mismanaged an online procurement.

Investigation Report
Upheld

Housing Executive compensates contractor for losses

Case Summary

Council criticised for delay over planning enforcement case

We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the way it dealt with a complaint that a wind turbine breached planning control.

Investigation Report

Investigation into a complaint about the Northern Ireland Housing Executive

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Investigation Report

Rent arrears waived for Housing Executive tenant

Case Summary

Settlement resolves complaint against Northern Ireland Housing Executive

Case Summary

Ombudsman critical of Council's record-keeping during planning case

The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.

Investigation Report

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