Investigation reports

A man sought assurance that his wife had been cared for appropriately in hospital.  We partially upheld the complaint.

A woman complained that her late father was “left to suffer” in pain at the Ulster Hospital.  We found no failures in his care and treatment, but said that the Trust’s communication with the woman during her father's final days could have been clearer.

We upheld a complaint from a woman who failed to get an epidural in the Ulster Hospital before she gave birth.

The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.

A woman complained about the treatment her late mother received in hospital.  We found a number of failures by the South Eastern Health Trust, including that the patient did not receive the right medication following a stroke.

A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital.  We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.

We partially upheld a complaint from two sisters who believed that the Trust ignored their concerns when it came to the care of their mother in a nursing home.

The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.

The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.