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6 findings available

Man has thousands of pounds in benefits repaid after being wrongly told to apply for Universal Credit

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

Investigation Report

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Report upholds man's complaint about suspension of PIP

Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.

Investigation Report

Failings found in 'appointee' process

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

Investigation Report

Investigation finds that Department did not respond adequately to complaint

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.

Investigation Report

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