14 findings available

Investigation of a complaint against Queen’s University, Belfast

A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault.  We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.

Investigation Report

Schools Case Digest

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

 

Case Summary

University failed to explain findings of probe into bullying allegations

A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation.  We asked the University to apologise to the student for failures in the way it dealt with her complaint.

Investigation Report

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