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2 findings available

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Investigation of a complaint about the Northern Ireland Audit Office

We welcomed the Audit Office's positive approach to record keeping after we upheld a complaint about the way it dealt with a complainant's concerns.

Investigation Report

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