0800 34 34 24

11 findings available

Schools Case Digest

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

 

Case Summary

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

School to implement new communication protocols following complaint from parents of SEN pupil

Case Summary

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

Case Summary

School offers resolution to parent after teacher’s decision to show pupils a horror video

Case Summary

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Case Summary

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

Case Summary

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Case Summary

Teacher’s conduct and school’s complaint handling process addressed following complaint

Case Summary

Lack of apology from school after it retracts claims that parent was a risk to child and failed to follow correct procedures in handling of bullying incident

Case Summary

Filter our findings

Filter by Type of Report

Filter by Year

Filter by Organisation

Mailing list subscription

The organisation you are linked to
What sector or industry best describes your organisation's area of interest
Manage your subscriptions