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NIPSO Quarterly Bulletin – Winter 2020
Our Quarterly Bulletin provides readers with a short, easy-to-read summary of news from the Office, drawing attention to our most recent investigation reports, providing updates on new initiatives, and highlighting other aspects of our work.
An update of our investigation into the Department for Communities’ administration of the Personal Independence Payment
In June 2019 the Ombudsman launched an investigation into the Department for Communities’ (the Department) administration of the Personal Independence Payment (PIP) benefit system, focusing on the availability and application of further evidence in the PIP benefit decision making and internal complaints processes. Under the 2016 Act, the Ombudsman must give the Department and the … Continue reading An update of our investigation into the Department for Communities’ administration of the Personal Independence Payment