We have begun an own initiative investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on healthcare waiting lists. The decision follows inquiries sent to the Trusts and the Department earlier this year, in which Ombudsman Margaret Kelly stated that she was considering an investigation. After a detailed look at the responses from these bodies, as well as a review of a number of complaints brought … Continue reading An investigation into communication with patients on healthcare waiting lists
We want to make a positive difference to people and public services in Northern Ireland. We do this by resolving complaints and making recommendations so that mistakes are not repeated. Our new Strategic Plan sets out how we intend to carry out this work. We will be independent, people-focused and fair. We will also aim to deliver excellence, with a focus on continuous learning and improvement.