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Staff training – Thursday 17 June 2021
Please note we are unable to answer telephone calls today because of a staff training event. Please contact us via our online complaints form or email us at nipso@nipso.org.uk. We will return to our normal telephone service tomorrow.
Ombudsman proposes new complaints handling standards for public bodies in Northern Ireland
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has today called for a culture change in the way public bodies in Northern Ireland deal with complaints from members of the public. Her comments came as a new survey showed two thirds of people who were dissatisfied with the level of service from a public body said they would not complain as they thought it would make no difference or be … Continue reading Ombudsman proposes new complaints handling standards for public bodies in Northern Ireland