Latest News
Complaints handling principles approved by the Assembly
The Northern Ireland Assembly today (19 January 2022) approved our complaints handling Statement of Principles. The six principles set out the basic approach public bodies should take when dealing with complaints from members of the public. They are: – Start off right – Fix it early – Focus on what matters – Be fair – Be honest – Learn and improve In the coming weeks we will announce the first … Continue reading Complaints handling principles approved by the Assembly
PIP and the value of further evidence – an update
Our Own Initiative report into how the Department for Communities (the Department) administer Personal Independence Payment placed a requirement on the Department to provide us with an Action Plan, outlining how it intends to address and implement our 33 recommendations. An Action Plan and supporting evidence was provided to NIPSO at the end of December. The Own Initiative team is now in the process of reviewing the provided information and … Continue reading PIP and the value of further evidence – an update