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Improving complaints handling: a message from Ombudsman Margaret Kelly
Since 1969 my Office has been dealing with complaints about public services. Over that time we have dealt with around 40,000 complaints and we have worked with public bodies to support them to handle complaints well. But it remains the case that many people find the act of complaining very difficult. Our research[1] shows that this may be because they simply do not have the time to make the complaint, … Continue reading Improving complaints handling: a message from Ombudsman Margaret Kelly
Extension to our Public Consultation on Complaints Handling Standards
We launched a public consultation on our proposals for new complaints handling standards for public bodies in Northern Ireland on 10 June 2021. The consultation period was due to run for a 12 week period and end on 2 September 2021. To enable the maximum participation and response we have now extended the deadline until 30 September 2021. If you have any queries regarding the consultation document please do not … Continue reading Extension to our Public Consultation on Complaints Handling Standards