March 25, 2020

COVID-19 Update

Our office is closed to walk-in visitors but we are still responding to emails and phone enquiries.  If you would like to contact us we would encourage you to do so by email ( or through our online complaints form.

We will do our best to respond to your enquiries as soon as we can, and we appreciate your patience and understanding. Please be aware, however, that as our staff our working remotely we may not be able to provide our full range of services, and that our handling of your complaint may be affected.

We recognise that the focus for public bodies at present is on minimising the health risks posed by the virus and on providing essential services. We send our support to all staff working in public bodies during this very difficult period.

We are currently looking at how best to prioritise our existing case work and how we deal with newly received complaints. Our staff are responding flexibly should responses to our enquiries create difficulties or unreasonable pressures.

We will be reviewing our position regularly as the situation develops.