We aim to simplify the way in which complaints are dealt with by public bodies in Northern Ireland. Our plans are contained in the following documents:
- Consultation Document
- Statement of Principles
- Draft Model Complaints Handling Procedure (MCHP)
- Research report on complaints handling in the public sector
We have recently consulted on these plans and are now analysing the responses. A report will be produced in the coming weeks.
If you have any enquiries about the consultation, please contact firstname.lastname@example.org