We aim to simplify the way in which complaints are dealt with by public bodies in Northern Ireland. Our plans are contained in the following documents:
- Consultation Document
- Statement of Principles
- Draft Model Complaints Handling Procedure (MCHP)
- Research report on complaints handling in the public sector
We are asking you to help shape our plans by telling us what you think via the link below.
This public consultation has been extended until 30 September 2021.
Click on the video below for a short explanation of our proposals by Ombudsman Margaret Kelly: