0800 34 34 24

5 findings available

Complaint about consent for medical information

Case Summary

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

Case Summary

Investigation of a complaint about the Education Authority

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

Investigation Report

Filter our findings

Filter by Type of Report

Filter by Year

Filter by Organisation

Mailing list subscription

The organisation you are linked to
What sector or industry best describes your organisation's area of interest
Manage your subscriptions