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4 findings available

Council accused of lack of enforcement action over garden cabin

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

Investigation Report

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

Case Summary

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