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15 findings available

Complaint about council’s handling of a planning application

We asked Mid and East Antrim Council to apologise to a man for failures in the way it dealt with a planning application.

Investigation Report
Upheld

Complaint about council’s decision to approve planning application

Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage.  However, we found it would not have reached a different decision had the failings not occurred.

Investigation Report
Upheld

Schools Case Digest

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

 

Case Summary

School to implement new communication protocols following complaint from parents of SEN pupil

Case Summary

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

Case Summary

School offers resolution to parent after teacher’s decision to show pupils a horror video

Case Summary

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Case Summary

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

Case Summary

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Case Summary

Teacher’s conduct and school’s complaint handling process addressed following complaint

Case Summary

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