Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP.  We did not uphold the complaint.

A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.