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Information about our organisation
Financial statements, governance reports, performance reports.
Strategic Plans, minutes of meetings, our Principles.
Comments from people following our investigation into their complaints.
Tell us about your unresolved complaint.
Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
Information about our assessments and investigations
How to make a complaint about NIPSO
Resources to help public bodies understand our role
Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations into complaints from the public
Investigations we've launched on our own initiative
Resources on the theme of patient safety in Northern Ireland.
Information to help users experiencing vulnerability
Ombudsman Principles, Case Digests, Bulletins and more
Tools to help users experiencing vulnerabilities and general resources about NIPSO
Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.
A set of learning resources to help organisations support people who are experiencing vulnerability.
This section includes our Principles of Good Administration and the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
