All Investigation Reports

Recommendations following complaint about Trust’s treatment of man with terminal lung cancer

July 20, 2020

The Ombudsman has made a recommendation to the Northern Health and Social Care Trust to reduce the risk of a delay in the communication of results to patients, and to patients receiving results in unplanned circumstances, following an investigation into the care of a man with terminal lung cancer.

Complaint about Trust’s management of an adoption application

July 20, 2020

The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant’s adoption application.

Trust provides apology after investigation finds failures in patient’s care and treatment

July 20, 2020

The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital.  Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.

Investigation into the handling of a planning application by Newry, Mourne and Down District Council

July 20, 2020

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman’s report was also critical of excessive delays when responding to the applicant’s concerns.

Investigation of a complaint against the Northern Ireland Ambulance Service

July 20, 2020

The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman’s report recommended it apologise to a complainant.

Investigation of a complaint against the Belfast Health and Social Care Trust

July 20, 2020

A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward.  The investigation also identified a number of record keeping failures by the Trust while caring for the patient.

Investigation into the management of a patient’s pain relief in Causeway Hospital Accident & Emergency department

July 20, 2020

The care and treatment provided to a complainant by the Accident & Emergency Department at Causeway Hospital was ‘in accordance with good medical practice.’

Complaint against the Driver and Vehicle Agency

July 16, 2020

 The Driver & Vehicle Agency failed to manage a complainant’s medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Complainant treated ‘unfairly’ over publication of Charity Commission report

July 16, 2020

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication.  However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.

Report Summary

Investigation against the Northern Health and Social Care Trust

July 16, 2020

An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital.  The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.