All Investigation Reports

The care of a patient in the Ulster Hospital, Dundonald

March 6, 2020

The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.

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Patient waited five weeks to be seen by hospital psychiatrist

March 6, 2020

A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.

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Care and treatment of a patient by an Independent Healthcare provider

March 6, 2020

A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.

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Recommendations made to Council after failures found in handling of planning case

January 8, 2020

The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.

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The care and treatment of a patient at South West Acute Hospital, Enniskillen

January 8, 2020

The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.

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Ombudsman expresses concern about waiting time for patient’s hip surgery

October 3, 2019

An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient’s hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man’s GP know about its decision.

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Failings found in ‘appointee’ process

October 3, 2019

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

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Investigation finds planning application was not properly considered

October 3, 2019

The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.

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Doctor’s consultation prior to patient’s death was ‘reasonable and appropriate’

October 3, 2019

A patient who died three days after visiting his doctor for a routine medical review received treatment that was ‘appropriate and in accordance with relevant guidance’ according to an investigation by the Ombudsman.

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Complaint about patient’s hospital care not upheld

October 3, 2019

A patient who attended Craigavon Area Hospital due to pain in his shoulder and loss of power in his right arm received an appropriate level of care, according to an investigation carried out by the Ombudsman.

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