The Ombudsman is able to take a decision to resolve a complaint without carrying out an investigation.  This is known as a ‘Settlement’.  A Settlement is a quick, effective and practical way of resolving a complaint.

When considering the possibility of a Settlement, staff identify the action needed to remedy the cause of complaint.  This may be an apology for failures in service, reimbursement of expenses or other fees, or an improvement in service.

The following cases are examples of some recent Settlements:

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