Case summaries

We deal with the vast majority of our cases in the early stages of our investigation process.

Click on the icons below to read about where we have provided ‘settlements’ or early resolution of people’s complaints.

Business owner’s rates bill written off after Ombudsman intervention

November 1, 2021

School to implement new communication protocols following complaint from parents of SEN pupil

May 25, 2021

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

May 25, 2021

School offers resolution to parent after teacher’s decision to show pupils a horror video

May 25, 2021

Nursery school addresses record keeping and SEN policy application following parent’s complaint

May 25, 2021

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

May 24, 2021

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

May 24, 2021

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

May 24, 2021

Teacher’s conduct and school’s complaint handling process addressed following complaint

May 24, 2021

Lack of apology from school after it retracts claims that parent was a risk to child and failed to follow correct procedures in handling of bullying incident

May 24, 2021