Our report found that an endometriosis patient did not receive hormonal treatment to help her condition during her four year wait for surgery. We also found that the health trust only invited her for hospital appointments when prompted to do so by the patient and her GP.
We found that the Belfast Health and Social Care Trust acted appropriately when stopping a patient’s pain relief injections, but asked it to reflect on the best way to manage the issues around patients having treatments withdrawn that, to them, have resulted in benefits.
Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis. We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.
Trust failed to tell patient his referral for shoulder surgery had been downgraded from urgent to routineMarch 2, 2021
The Belfast Health & Social Care Trust is setting up a process to tell GPs when it has downgraded their referrals after we asked it to apologise to a patient who had complained about a delay in treatment.
We’ve reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.
We found that the South Eastern Health and Social Care Trust dealt with a complainant’s concerns fairly, but were critical of the time it took to address them.
Our investigation found that the Southern Health and Social Care Trust communicated appropriately with a patient’s nursing home, but that it failed to organise a timely planning meeting prior to her discharge from hospital.
Investigation finds Trust has no proper assessment tool in place to decide whether patient’s primary need is health or social careFebruary 3, 2021
We have asked the Belfast Health and Social Care Trust, in consultation with the other Trusts and health and social care organisations, to agree a uniform approach for assessing all future applications for Continuing Healthcare in Northern Ireland.
We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.
Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’February 3, 2021
We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father. We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.