Housing

Investigation into a complaint about the Northern Ireland Housing Executive

December 7, 2021

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Report Summary

Investigation into repair work on disabled man’s home finds multiple failures

April 12, 2018

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.