Investigation Reports

Failures in end of life care had ‘significant impact’ on cancer patient and her daughter

July 7, 2021

Errors by the Belfast Health and Social Care Trust meant that a cancer patient’s end of life symptoms were left uncontrolled, and that opportunities for advanced care planning were missed.  It also found that her end of life wishes were not taken into account.

Report upholds man’s complaint about suspension of PIP

July 7, 2021

Our investigation examined a man’s claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.

Healthcare provider missed opportunity for earlier assessment of patient’s hip injury

July 6, 2021

Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.

Trust’s handling of complaint increased patient’s frustration and anxiety

July 6, 2021

Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.

Apology follows mix-up over identity of hospital patient

July 5, 2021

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

Ombudsman criticises Council’s record keeping over planning application for heat and power plant

July 5, 2021

Derry City and Strabane District Council has been criticised for not making contemporaneous records  over whether to carry out a Habitat Regulation Assessment during a planning case.

Procedure to insert catheter should have been abandoned when patient became distressed.

July 5, 2021

The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.

Trust apologises over care of patient who took his own life

May 5, 2021

Our investigation found that the South Eastern Trust failed to properly assess the risks faced by a patient, and could have done more to help him before his death.

Ombudsman critical of council’s handling of planning application.

April 29, 2021

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Trust carried out proper investigation into Care Home resident’s unexplained fracture

April 19, 2021

We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.