We found that the Cedar Foundation adequately addressed a man’s concerns when he complained about it ending his involvement in its Social Inclusion Service, but reminded the Foundation of its record keeping and complaints handling responsibilities.
We found that on the whole the South Eastern Health and Social Care Trust looked appropriately at a complainant’s concerns about the withdrawal of a service provided by the Cedar Foundation, but were critical of the time it took to deal with the complaint.
Our investigation found that the Southern Health and Social Care Trust communicated appropriately with the patient’s nursing home, but that it failed to organise a timely discharge planning meeting prior to her discharge from hospital.
Investigation finds Trust has no proper assessment tool in place to decide whether patient’s primary need is health or social careFebruary 3, 2021
We have asked the Belfast Health and Social Care Trust, in consultation with the other Trusts and health and social care organisations, to agree a uniform approach for assessing all future applications for Continuing Healthcare in Northern Ireland.
We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.
Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’February 3, 2021
We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father. We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.
We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.
We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.
We recommended that the Northern Health Trust apologise to a complainant after our investigation identified failings in the care and treatment of her baby daughter and its handling of a Serious Adverse Incident (SAI) investigation.
Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.