Investigation Reports

Investigation of a complaint about the Cedar Foundation

February 11, 2021

We found that the Cedar Foundation adequately addressed a man’s concerns when he complained about it ending his involvement in its Social Inclusion Service, but reminded the Foundation of its record keeping and complaints handling responsibilities.

Trust properly investigated complainant’s concerns about independent service provider

February 11, 2021

We found that on the whole the South Eastern Health and Social Care Trust looked appropriately at a complainant’s concerns about the withdrawal of a service provided by the Cedar Foundation, but were critical of the time it took to deal with the complaint.

Investigation into patient’s care and discharge from Craigavon Area Hospital

February 11, 2021

Our investigation found that the Southern Health and Social Care Trust communicated appropriately with the patient’s nursing home, but that it failed to organise a timely discharge planning meeting prior to her discharge from hospital.

Investigation finds Trust has no proper assessment tool in place to decide whether patient’s primary need is health or social care

February 3, 2021

We have asked the Belfast Health and Social Care Trust, in consultation with the other Trusts and health and social care organisations, to agree a uniform approach for assessing all future applications for Continuing Healthcare in Northern Ireland.

Trust failed to carry out assessment to see if patient would qualify for care home funding

February 3, 2021

We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.

Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’

February 3, 2021

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.

Investigation into complaint about delay in patient’s diagnosis for pancreatic cancer.

February 2, 2021

We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.

Patient did not receive appropriate review before being discharged from hospital

February 2, 2021

We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.

Failings by Trusts caused delay in patient’s eye surgery

January 29, 2021

We recommended that the Northern Health Trust apologise to a complainant after our investigation identified failings in the care and treatment of her baby daughter and its handling of a Serious Adverse Incident (SAI) investigation.

Trust implements action plan following Ombudsman investigation

January 25, 2021

Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.