Investigation Reports

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.

Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

Investigation finds NIHE acted appropriately in dealing with request to evict tenant

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.  

The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.