An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.Report Summary
An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.Report Summary
The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.Report Summary
A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.Report Summary
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.Report Summary
Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.Report Summary
Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.Report Summary
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviourNovember 2, 2018
Investigation finds NIHE acted appropriately in dealing with request to evict tenantReport Summary
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.