Investigation Reports

Our investigation found that the South Eastern Trust failed to properly assess the risks faced by a patient, and could have done more to help him before his death.

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.

Our report found that an endometriosis patient did not receive hormonal treatment to help her condition during her four year wait for surgery.  We also found that the health trust only invited her for hospital appointments when prompted to do so by the patient and her GP.

We reminded Mid and East Antrim Borough Council of its record keeping responsibilities following our investigation of a complaint brought by an MLA.  We also asked it to consider developing a formal policy around the role of public representatives in the planning process.

We found that the Belfast Health and Social Care Trust acted appropriately when stopping a patient’s pain relief injections, but asked it to reflect on the best way to manage the issues around patients having treatments withdrawn that, to them, have resulted in benefits.

Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis.  We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.

The Belfast Health & Social Care Trust is setting up a process to tell GPs when it has downgraded their referrals after we asked it to apologise to a patient who had complained about a delay in treatment.

We’ve reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.

We found that the South Eastern Health and Social Care Trust dealt with a complainant’s concerns fairly, but were critical of the time it took to address them.