We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.Report Summary
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
Ombudsman partially upholds complaint about care and treatment of patient in Royal Victoria HospitalOctober 5, 2020
A complainant who believed that her mother was not fit to be discharged from hospital, and who said she should not have been sent home without medication, has had part of her complaint about the Belfast Health and Social Care Trust upheld.
An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother’s induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.
The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.
The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.
A report about the treatment of a patient by the Belfast Health and Social Care Trust has found that the level of care given was appropriate, but has stressed the importance of information sharing in cases where care is being delivered in both a Trust and private healthcare setting.
An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way the home respond to the patient’s panic attack.
An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.
A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.