Investigation Reports

Trust apologises to complainant following Ombudsman investigation

February 14, 2019

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

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Hospital conditions not the cause of patient’s pneumonia

February 6, 2019

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

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Investigation of a complaint against Newry, Mourne and Down District Council

January 30, 2019

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

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Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

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Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.

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Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

November 15, 2018

Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

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Investigation into complaint that medical staff’s slow response led to patient losing his sight

October 4, 2018

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.

Investigation into the care and treatment of a patient at the Royal Victoria Hospital

October 1, 2018

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.  

Investigation finds that patient was given adequate information about her medical condition on discharge from hospital

September 19, 2018

The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.