The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.Report Summary
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.Report Summary
A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.Report Summary
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.Report Summary
Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.Report Summary
Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.Report Summary
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviourNovember 2, 2018
Investigation finds NIHE acted appropriately in dealing with request to evict tenantReport Summary
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.
Investigation finds that patient was given adequate information about her medical condition on discharge from hospitalSeptember 19, 2018
The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.