Investigation Reports

Agency’s record keeping criticised

March 6, 2020

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

Report Summary

Care and treatment of a patient at Kingsbridge Private Hospital

March 6, 2020

An investigation has found that the overall care and treatment provided by a private hospital to a patient who had a suspected ovarian cyst was appropriate and reasonable. The patient was treated there as a result of a waiting list initiative by the South Eastern Health and Social Care Trust.

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Maternity patient not given appropriate advice

March 6, 2020

A Health Trust has apologised after a patient complained about the antenatal care and treatment she received while at the maternity unit of the Ulster Hospital, Dundondald.

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Recommendations made to Care Home following investigation of complaint

March 6, 2020

A report has criticised elements of the care and treatment provided to an elderly patient in Domnall Care Home (Belfast).

Report Summary

Belfast Health Trust ‘demonstrated a customer focus with a genuine attempt to resolve the issues’

March 6, 2020

The Ombudsman has commended the Belfast Health and Social Care Trust for the thorough way it investigated a complaint about the care and treatment received by a patient at a nursing home.

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The care of a patient in the Ulster Hospital, Dundonald

March 6, 2020

The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.

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Patient waited five weeks to be seen by hospital psychiatrist

March 6, 2020

A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.

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Care and treatment of a patient by an Independent Healthcare provider

March 6, 2020

A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.

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Recommendations made to Council after failures found in handling of planning case

January 8, 2020

The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.

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The care and treatment of a patient at South West Acute Hospital, Enniskillen

January 8, 2020

The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.

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