Investigation Reports

Failings found in care of a patient in Antrim Care Home

September 14, 2020

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way the home respond to the patient’s panic attack.

Health Trust prescribed patient correct level of sedative

September 11, 2020

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

Invest NI communicated appropriately with complainant during grant application.

September 10, 2020

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Complaint about care of patient in hospital Accident & Emergency Department partially upheld

September 10, 2020

The Ombudsman has found that a patient who was treated in Antrim Area Hospital A&E department should have had her pain score taken on her initial assessment and assessed at regular intervals.  However, the investigation also found that on the basis of the symptoms an x-ray and treatment with painkillers was appropriate

The care and treatment of a patient in the Royal Victoria Hospital.

September 10, 2020

An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.

Investigation upholds complaint about patient’s end of life care

September 9, 2020

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.

Care home properly addressed complainant’s concerns about the care of his mother

September 9, 2020

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.

Investigation into the fall of a patient whilst in Belfast City Hospital

July 21, 2020

The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.

Patient should have received additional support but overall care was ‘appropriate’

July 21, 2020

The Ombudsman has found that the care provided to a patient in respect of pain management, referral to palliative care and review of pain at appointments was reasonable.  However, the investigation identified a failing relating to the lack of a clinical nurse specialist to assist the patient during the final stages of her cancer.

Investigation of a complaint against the Western Health and Social Care Trust

July 21, 2020

An investigation into complaints about the end of life care received by a man in the South West Acute Hospital has found that he was treated appropriately by medical staff.