Investigation Reports

Recommendations made to Council after failures found in handling of planning case

January 8, 2020

The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.

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The care and treatment of a patient at South West Acute Hospital, Enniskillen

January 8, 2020

The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.

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Ombudsman expresses concern about waiting time for patient’s hip surgery

October 3, 2019

An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient’s hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man’s GP know about its decision.

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Failings found in ‘appointee’ process

October 3, 2019

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

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Investigation finds planning application was not properly considered

October 3, 2019

The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.

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Doctor’s consultation prior to patient’s death was ‘reasonable and appropriate’

October 3, 2019

A patient who died three days after visiting his doctor for a routine medical review received treatment that was ‘appropriate and in accordance with relevant guidance’ according to an investigation by the Ombudsman.

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Complaint about patient’s hospital care not upheld

October 3, 2019

A patient who attended Craigavon Area Hospital due to pain in his shoulder and loss of power in his right arm received an appropriate level of care, according to an investigation carried out by the Ombudsman.

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Ombudsman critical of Council’s record-keeping during planning case

October 3, 2019

The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.

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Investigation finds failures over care of man in hospital Emergency Department

October 3, 2019

A Health Trust has apologised for the care and treatment given to a patient in the Emergency Department of the Royal Victoria Hospital, Belfast.

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Ombudsman upholds complaint about Trust’s delay in carrying out carer’s assessment

October 3, 2019

The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer’s assessment carried out by the Western Health and Social Care Trust.

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