Investigation Reports

Family receive apology over failings during Serious Adverse Incident investigation

September 10, 2018

Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

August 16, 2018

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.  

Trust failed to provide adequate care and treatment to patient during last weeks of her life

July 26, 2018

An investigation has found that appropriate and timely intervention may have alleviated a patient’s discomfort and distress in the last weeks of her life.  The Ombudsman found a number of failures by the Southern Health and Social Care Trust in relation to the patient’s nutritional care and treatment, and failings with regard to some aspects of her nursing care and treatment.

Consultant provided appropriate care to patient following workplace accident

July 26, 2018

The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in a workplace accident.  

Investigation finds that Department did not respond adequately to complaint

July 26, 2018

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.  

Complaint about GP not upheld

June 29, 2018

Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.

Complaint about the care of a patient by two Health and Social Care Trusts

May 22, 2018

An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.  

Northern Ireland Environment Agency ‘followed appropriate procedures’ when processing development application

May 21, 2018

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Care and treatment of a cancer patient at Altnagelvin Hospital

May 21, 2018

Report critical of hospital over incident with feeding tube, but finds overall care and treatment provided to patient was appropriate.  

Report into the care and treatment of a cancer patient at Belfast City Hospital

May 10, 2018

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.