Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.
The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.
The Ombudsman has found that the Belfast Health and Social Care Trust made a concerted attempt to resolve a complainant’s concerns about the care and treatment provided to her father while he was the resident of a Belfast nursing home.
An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.
An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014. A report on our investigation into the complaint made against the Trust can be viewed here: Investigation of a complaint against the SHSCT – 17349
The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport. An investigation by Public Services Ombudsman Marie Anderson found that although a Planning Agreement between the former Department (now the Department for Infrastructure) and the Airport stated it could only operate late flights … Continue reading Former Department of Environment failed to monitor planning agreement with Belfast City Airport.