Investigation Reports

Patient placed on surgery waiting list did not meet Trust’s criteria for grading as ‘urgent’

April 30, 2018

Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.  

Application for wind turbine ‘not processed in appropriate manner’ by Council

April 30, 2018

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

Investigation into repair work on disabled man’s home finds multiple failures

April 12, 2018

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.  

Complainant experienced injustice as a result of Council’s actions

April 10, 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.  

Trust’s response to allegations about nursing home was ‘comprehensive and accurate’

March 13, 2018

The Ombudsman has found that the Belfast Health and Social Care Trust made a concerted attempt to resolve a complainant’s concerns about the care and treatment provided to her father while he was the resident of a Belfast nursing home.   

Ombudsman critical of nursing home over delay in call for ambulance

March 13, 2018

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.   

Patient was given appropriate care and treatment prior to her death

February 28, 2018

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014. A report on our investigation into the complaint made against the Trust can be viewed here: Investigation of a complaint against the SHSCT – 17349

Former Department of Environment failed to monitor planning agreement with Belfast City Airport.

February 2, 2018

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport. An investigation by Public Services Ombudsman Marie Anderson found that although a Planning Agreement between the former Department (now the Department for Infrastructure) and the Airport stated it could only operate late flights … Continue reading Former Department of Environment failed to monitor planning agreement with Belfast City Airport.