Investigation Reports

The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in a workplace accident.  

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.  

Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.

An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.  

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Report critical of hospital over incident with feeding tube, but finds overall care and treatment provided to patient was appropriate.  

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.  

Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.  

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.