Investigation Reports

Proper care and treatment of patient by Trust ‘may have improved her chances of survival’

July 3, 2019

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

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Ombudsman upholds complaint that hospital failed to arrange care package for patient

May 14, 2019

The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.

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Council dealt appropriately with planning application – Ombudsman

February 26, 2019

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

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Investigation into the care and treatment of patient in Armagh nursing home

February 21, 2019

An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.

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Trust apologises to complainant following Ombudsman investigation

February 14, 2019

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

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Hospital conditions not the cause of patient’s pneumonia

February 6, 2019

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

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Investigation of a complaint against Newry, Mourne and Down District Council

January 30, 2019

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

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Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

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Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

Ombudsman partially upholds man’s complaint about the actions of the Victims and Survivors Service.

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Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

November 15, 2018

Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

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