Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’February 3, 2021
We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father. We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.
We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.
We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.
We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby daughter and its handling of a Serious Adverse Incident (SAI) investigation.
Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.
We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.
We upheld parts of a complaint about the management of the patient’s pain relief, the hospital’s communication with her family, the supply of her medication, and the decision to discharge her.
We found that although a patient’s CT scan was interpreted incorrectly by the Belfast Health and Social Care Trust, it is likely that a correct reading would still have not prevented a brain haemorrhage he suffered four weeks later.
We found that a medical assessment performed during a home visit was carried out in line with good medical practice, but that the GP should have recorded what had been discussed with the patient and her family, and what they should do if her symptoms did not improve.
We investigated a complaint from a man who said that his mother should not have been sent from hospital back to her care home. We found that her care was appropriate, but following our investigation the Trust agreed to review the way it documents patients returning to nursing homes or other care settings.