Investigation Reports

Investigation into the management of a patient’s pain relief in Causeway Hospital Accident & Emergency department

July 20, 2020

The care and treatment provided to a complainant by the Accident & Emergency Department at Causeway Hospital was ‘in accordance with good medical practice.’

Complaint against the Driver and Vehicle Agency

July 16, 2020

 The Driver & Vehicle Agency failed to manage a complainant’s medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Complainant treated ‘unfairly’ over publication of Charity Commission report

July 16, 2020

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication.  However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.

Report Summary

Investigation against the Northern Health and Social Care Trust

July 16, 2020

An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital.  The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.

Ombudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking

June 23, 2020

An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.

Report Summary

Investigation of a complaint against the South Eastern Health & Social Care Trust (Prison Healthcare)

June 23, 2020

An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found ‘no failures’ in the patient’s care and treatment.

An investigation into a complaint against the Northern Ireland Ambulance Service

June 23, 2020

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

Ombudsman partially upholds patient’s complaint about his treatment at the Royal Victoria Hospital, Belfast

June 23, 2020

The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.

Investigation of a complaint against the Belfast Health & Social Care Trust

June 23, 2020

An investigation into a man’s complaint that the Mater Hospital failed to diagnose his mother’s cancer despite two CT scans.

Agency’s record keeping criticised

March 6, 2020

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

Report Summary