Investigation Reports

Recommendations made to healthcare provider after patient suffers falls at home

October 30, 2020

We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.

Report Summary

Investigation into the care and treatment of a patient in the Northern Ireland Children’s Hospice

October 16, 2020

We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.

Ombudsman partially upholds complaint about care and treatment of patient in Royal Victoria Hospital

October 5, 2020

A complainant who believed that her mother was not fit to be discharged from hospital, and who said she should not have been sent home without medication, has had part of her complaint about the Belfast Health and Social Care Trust upheld.

Trust ‘took reasonable steps to avoid complications’ to mother following induced labour

October 5, 2020

An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother’s induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.

Investigation into claim that patient was unaware her placement in respite care was temporary.

October 2, 2020

The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.

Investigation into a complaint about the Regulation and Quality Improvement Authority

October 2, 2020

The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.

Ombudsman finds care of a patient with persistent shoulder pain was ‘appropriate’

September 29, 2020

A report about the treatment of a patient by the Belfast Health and Social Care Trust has found that the level of care given was appropriate, but has stressed the importance of information sharing in cases where care is being delivered in both a Trust and private healthcare setting.

Failings found in care of a patient in Antrim Care Home

September 14, 2020

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

Health Trust prescribed patient correct level of sedative

September 11, 2020

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

Invest NI communicated appropriately with complainant during grant application.

September 10, 2020

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.