Investigation Reports

Complaint about GP not upheld

June 29, 2018

Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.

Complaint about the care of a patient by two Health and Social Care Trusts

May 22, 2018

An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.  

Northern Ireland Environment Agency ‘followed appropriate procedures’ when processing development application

May 21, 2018

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Care and treatment of a cancer patient at Altnagelvin Hospital

May 21, 2018

Report critical of hospital over incident with feeding tube, but finds overall care and treatment provided to patient was appropriate.  

Report into the care and treatment of a cancer patient at Belfast City Hospital

May 10, 2018

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.  

Patient placed on surgery waiting list did not meet Trust’s criteria for grading as ‘urgent’

April 30, 2018

Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.  

Application for wind turbine ‘not processed in appropriate manner’ by Council

April 30, 2018

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

Investigation into repair work on disabled man’s home finds multiple failures

April 12, 2018

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.  

Complainant experienced injustice as a result of Council’s actions

April 10, 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.  

Trust’s response to allegations about nursing home was ‘comprehensive and accurate’

March 13, 2018

The Ombudsman has found that the Belfast Health and Social Care Trust made a concerted attempt to resolve a complainant’s concerns about the care and treatment provided to her father while he was the resident of a Belfast nursing home.