Investigation Reports

Investigation into a complaint about the Northern Ireland Housing Executive

December 7, 2021

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Patient’s family experienced ‘upset and anxiety’ as a result of errors in man’s hospital treatment

December 7, 2021

The Belfast Health and Social Care Trust has apologised to the family of a man for a number of failures while he was in hospital for lung cancer. However, we welcomed the learning and commitment to service improvement identified by the Trust following our investigation into the complaint.

Investigation into CCEA’s handling of student’s exam grade appeal

December 7, 2021

We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.

Investigation of a complaint about the Royal Jubilee Maternity Service, Belfast

November 4, 2021

We partly upheld a complaint from a woman who was unhappy about her hospital treatment during the later stages of her pregnancy.

Man waited 16 hours in hospital’s Emergency Department

October 18, 2021

We investigated a woman’s complaint that her father did not receive appropriate care in the Emergency Department of the Mater Hospital, Belfast.  We found there were failures in his treatment, but that they did not ultimately lead to a deterioration in his health.

Investigation into the care of a patient in the Ulster Hospital

October 11, 2021

A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital.  We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.

Patient recovering from stomach surgery had to wait 12 hours before receiving appropriate treatment

October 11, 2021

We found that a man recovering from a stomach operation was discharged too early from the ICU of Belfast City Hospital. We asked the Trust to apologise, and to review the treatment of a number of other patients who had returned to ICU following a similar operation.

Trust asked to acknowledge impact of biopsy delay on cancer patient’s quality of life

October 11, 2021

The wife of a cancer patient complained about his care in Belfast City Hospital. We found that overall the patient’s pain was appropriately assessed and managed. However, we also concluded that he failed to get radiotherapy when he needed it because of a delay in receiving a biopsy.

Investigation finds hospital treated toddler appropriately following fall at home

October 11, 2021

The parents of a 20 month old boy complained about the care he received in Antrim Area Hospital, saying that they had to leave the Emergency Department as they feared staff were inept.  Our investigation found that his treatment was acceptable and within the Trust’s guidelines.

Recommendations made to Trust after investigation into care of vulnerable adult

September 22, 2021

We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.