Investigation Reports

Families with loved ones in care homes need more help and information – Ombudsman

September 14, 2021

The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.

Trust’s investigation into injuries of care home resident left daughter with ‘unanswered questions’

August 11, 2021

We found that the Northern Health and Social Care Trust carried out a safeguarding investigation broadly in line with its procedures, but were critical that the investigation did not find out how the resident sustained bruising during her time in the home.

Emergency Department’s diagnosis of patient was ‘reasonable and appropriate’

August 11, 2021

Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate.  However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.

Complainant left frustrated and distressed after delay in processing rates bill

August 11, 2021

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Hospital failed to check that patient was medically fit for discharge

August 10, 2021

We partially upheld a complaint that a patient contracted sepsis because he was released too early from Antrim Area Hospital.  We asked the hospital to apologise for its failings, and to review its procedures on discharge of patients from the ward in question.

Failures in end of life care had ‘significant impact’ on cancer patient and her daughter

July 7, 2021

Errors by the Belfast Health and Social Care Trust meant that a cancer patient’s end of life symptoms were left uncontrolled, and that opportunities for advanced care planning were missed.  It also found that her end of life wishes were not taken into account.

Report upholds man’s complaint about suspension of PIP

July 7, 2021

Our investigation examined a man’s claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.

Healthcare provider missed opportunity for earlier assessment of patient’s hip injury

July 6, 2021

Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.

Trust’s handling of complaint increased patient’s frustration and anxiety

July 6, 2021

Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.

Apology follows mix-up over identity of hospital patient

July 5, 2021

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.