The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.
We found that the Northern Health and Social Care Trust carried out a safeguarding investigation broadly in line with its procedures, but were critical that the investigation did not find out how the resident sustained bruising during her time in the home.
Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate. However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.
We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.
We partially upheld a complaint that a patient contracted sepsis because he was released too early from Antrim Area Hospital. We asked the hospital to apologise for its failings, and to review its procedures on discharge of patients from the ward in question.
Errors by the Belfast Health and Social Care Trust meant that a cancer patient’s end of life symptoms were left uncontrolled, and that opportunities for advanced care planning were missed. It also found that her end of life wishes were not taken into account.
Our investigation examined a man’s claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.
Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.
Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.
The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.