Investigation Reports

Ombudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking

June 23, 2020

An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.

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Investigation of a complaint against the South Eastern Health & Social Care Trust (Prison Healthcare)

June 23, 2020

An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found ‘no failures’ in the patient’s care and treatment.

An investigation into a complaint against the Northern Ireland Ambulance Service

June 23, 2020

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

Ombudsman partially upholds patient’s complaint about his treatment at the Royal Victoria Hospital, Belfast

June 23, 2020

The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.

Investigation of a complaint against the Belfast Health & Social Care Trust

June 23, 2020

An investigation into a man’s complaint that the Mater Hospital failed to diagnose his mother’s cancer despite two CT scans.

Agency’s record keeping criticised

March 6, 2020

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

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Care and treatment of a patient at Kingsbridge Private Hospital

March 6, 2020

An investigation has found that the overall care and treatment provided by a private hospital to a patient who had a suspected ovarian cyst was appropriate and reasonable. The patient was treated there as a result of a waiting list initiative by the South Eastern Health and Social Care Trust.

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Maternity patient not given appropriate advice

March 6, 2020

A Health Trust has apologised after a patient complained about the antenatal care and treatment she received while at the maternity unit of the Ulster Hospital, Dundondald.

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Recommendations made to Care Home following investigation of complaint

March 6, 2020

A report has criticised elements of the care and treatment provided to an elderly patient in Domnall Care Home (Belfast).

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Belfast Health Trust ‘demonstrated a customer focus with a genuine attempt to resolve the issues’

March 6, 2020

The Ombudsman has commended the Belfast Health and Social Care Trust for the thorough way it investigated a complaint about the care and treatment received by a patient at a nursing home.

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