We have the powers to conduct our ‘Own Investigations’ when we believe that there is reasonable suspicion of service failure, and often without having received complaints from members of the public.
The criteria for selecting subjects for potential Own Initiative investigations are one or more of the following:
- The issue of concern has been identified by the Ombudsman to be one of public interest;
- The issue of concern affects a number of individuals or a particular group of people;
- The investigation has the potential to improve public services;
- The Ombudsman considers the investigation of the chosen issue is the best and most proportionate use of investigative resources.
Latest Reports and Updates
Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit. Read a summary or the full version of our investigation report: PIP and the Value of Further Evidence Click on the video below for a short overview from Ombudsman Margaret Kelly on our investigation into PIP. Easy … Continue reading PIP and the Value of Further Evidence
Update on the OI investigation report – 22 June 2021 This Thursday (24 June) we will be releasing our report ‘PIP and the Value of Further Evidence’. The report looks at how evidence, such as that from health professionals, is used by the Dept. for Communities and Capita to award the Personal Independence Payment (PIP) benefit. Update on OI investigation into the administration of PIP Following the response from the … Continue reading Personal Independence Payment (PIP) – updates into our investigation