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3 findings available

Report upholds man's complaint about suspension of PIP

Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.

Investigation Report

PIP and the value of further evidence

Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.

Own Initiative Investigation

Investigation of a complaint about the Northern Ireland Audit Office

We welcomed the Audit Office's positive approach to record keeping after we upheld a complaint about the way it dealt with a complainant's concerns.

Investigation Report

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